Well I had my first chance to check out the “Mailcoms” customer service first hand now we have moved the maintenance contracts with you . I had a small issue yesterday as we changed the ink tank and on restart we lost our “normal preset” value which despite me knowing how this can be changed the machine was having none of it and throwing out a few error messages. I phoned your team and a short conversation with your engineer done and dusted. Perfect and exactly as it should be a nice simple query fixed within minutes with no fuss.
Compare that to the useless Pitney Bowes who took more than 6 months to process a simple change of address for our branch here at Chelmsford……Enough said…
And a big thanks to your own engineer….top marks..
Kind Regards, Graham Cannon
Who Are Smart Franking Machines
View the Video Demonstration to find out more about us!
Smart Franking Machines is an initiative website to help assist customers in the minefield of smart franking machines and to help when choosing a smart franking machine or simply just to check if your machine is smart meter enabled / compliant.
We are backed by Mailcoms Ltd who are a Royal Mail Authorised Franking Machine inspector and maintainer with many years experience to help devise what is smart and what isn’t a smart franking machine.
Our Smart Franking Machine Range
The Mailcoms Mailstart Plus Smart Franking Machine has been a revelation to the entry level franking machine market.
The Mailcoms Mailbase Smart Franking Machine is a small franking machine but big on features.
The Mailcoms Mailbase Pro Smart Franking Machine is one of the most advanced smart franking machines to hit the UK market.
The Mailcoms Mailbase Plus Smart Franking Machine is a low to mid volume franking machine that offers an integrated automatic label dispenser.
The Mailcoms Mailbase Speed Smart Franking Machine offers all the same functions as the Mailbase Plus, but this machine is slightly more advanced.
The Mailcoms Connect+ 500W Smart Franking Machine is a much larger volume franking machine capable of franking 700 items per day.
The Mailcoms Connect+ 1000 Smart Franking Machine is a much larger volume franking machine capable of franking 1000 items per day.